Frequently Asked Questions (FAQs)

Yes, we accept phone orders. Please call us at +212620494966, and our team will be happy to assist you with placing your order over the phone. You can also email us if you prefer to communicate that way.

If you’re experiencing issues with placing an order, please ensure that all required fields in the checkout process are filled in. If you continue to face difficulties, feel free to reach out to us via email at contact@moorishart.com or call us at +212620494966. We will gladly assist you in resolving any issues.

If you receive an incorrect order, please contact us immediately at contact@moorishart.com or call us at +212620494966. We will investigate the issue and arrange for a replacement or a refund, depending on the nature of the error.

Yes, we offer a warranty on all our products for defects in material or craftsmanship. If your product is defective or damaged during shipping, please contact us within 7 days of receiving the item, and we will assist you with a replacement or refund.

Regarding returns, you can return items that are in their original condition (unused and undamaged) within 12 hours of placing your order for a refund. After this period, we are unable to offer refunds, but we may be able to assist with exchanges or store credit depending on the situation.

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Unfortunately, we do not accept returns or exchanges for change of mind after 12 hours of placing the order. However, if your item is damaged, defective, or not as described, please contact us right away at contact@moorishart.com to arrange for a return or exchange.

Yes, our Moroccan sinks are made from high-quality ceramic and hand-painted for both beauty and durability. They are designed to be resistant to regular use, but like all ceramic products, they should be handled with care to avoid cracks or chips from impact.

To maintain the beauty of your Moroccan sink, please follow these cleaning tips:

• Use mild, non-abrasive cleaners: Avoid harsh chemicals or scrubbing pads that could damage the paint or glaze.
• Regular cleaning: Wipe the sink regularly with a soft cloth to prevent dirt and soap scum build-up.
• Avoid direct heat: Do not place hot pots or pans directly on the sink to prevent thermal shock.
• Drying: Always dry your sink after use to avoid water spots and calcium deposits, especially in hard water areas.

Some of our Moroccan sinks are designed with an overflow hole, while others are without it. Please check the product description on the individual product pages for specific details. If you have any questions about a particular sink, feel free to contact us directly.

While we strive to ensure that all of our products are accurately represented, please note that each Moroccan sink is handmade and unique. Slight variations in color, design, and size are to be expected, as no two pieces are exactly the same. These variations contribute to the authenticity and charm of handmade Moroccan art.

For customers in the United States, MoorishArt covers the cost of customs fees and taxes, so there will be no additional charges for you.

For international customers, customs fees, taxes, and import duties may be charged by your local authorities. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information on potential fees.

We offer international shipping to many countries around the world. Whether you’re in North America, Europe, or elsewhere, we can deliver our beautiful Moroccan products to your doorstep. Shipping fees and delivery times may vary depending on your location.

For more specific shipping details or inquiries, feel free to contact us.

Yes, we offer wholesale pricing for businesses, interior designers, contractors, and other professionals interested in purchasing in bulk. If you are interested in wholesale or would like to request a quote for bulk orders, please reach out to us with your specifications and the quantity you require.

We can also collaborate with you if you wish to customize or create your own collection of Moroccan pieces. Please email us your design ideas at contact@moorishart.com, and we will be happy to discuss further.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. If you have any trouble tracking your order, feel free to contact us, and we’ll help you get the information you need.

The delivery time depends on the type of product and your location. Typically:

• In-stock items: 2-3 business days for handling + 5 business days for shipping.
• Customized products: Lead times vary from 1 week to 4-5 weeks, depending on the level of customization.
• Made-to-order items: These products are crafted upon order and take 2-3 weeks for production and shipping.

Please note that shipping times may vary depending on your location and shipping method.

Yes, we offer gift wrapping and the option to include a personalized message with your order. Simply select the gift wrapping option at checkout, and include your message in the provided text box.