Shipping

At Moorishart, every item we create is crafted with meticulous attention to detail. From the initial design process through to packaging and shipping, each piece is handled with the utmost care and precision. We believe in delivering not only exceptional art but a seamless and personalized experience for our customers.

Lead Time Information

Your order’s lead time will depend on the following factors:

1. In-Stock Fixtures
   These are ready for immediate shipment. Once your order is confirmed, we will process and package the item within 2-3 business days, and it will be shipped to your address within 5 business days. You’ll receive tracking information once your order is dispatched, so you can keep an eye on its journey.

2. Customized Fixtures
   Customizing a fixture allows you to add your personal touch, and the lead time for these orders varies based on the complexity of the customization. Depending on your specific requirements, the production and finishing process can take between 1 week to 4-5 weeks. After you’ve submitted your custom request, we’ll provide you with a more accurate timeline based on the specifics of your order. If we encounter any delays, we will keep you updated every step of the way.

3. Made-to-Order Fixtures
   These items are crafted specifically for each customer. Since they are not kept in stock, we begin production only after receiving your order. The lead time for made-to-order items is typically 2 to 3 weeks for production, followed by shipping. Because these pieces are uniquely made just for you, they require extra care and time to ensure the highest quality.

Shipping and Customs Information

• For US Customers:
  We take the hassle out of international shipping by covering all customs fees, taxes, and import duties for orders shipping within the United States. This means you won’t have to worry about any additional charges once your order has shipped.

• For International Customers:
  Please note that for shipments outside the United States, local customs fees, duties, and taxes may apply. These charges are determined by the customs regulations of your country and are the responsibility of the customer. We recommend checking with your local customs office to understand any additional costs that may apply before placing your order.

Shipping Issues and Support

We understand that delays or issues can occasionally arise with shipping, and we’re here to help. If you experience any problems or have any concerns about your order, please don’t hesitate to reach out to our customer service team at contact@moorishart.com. We are committed to resolving any issues quickly and ensuring you are completely satisfied with your purchase.

Thank You for Choosing Moorishart

We are grateful for your trust in Moorishart, where each piece is a work of art designed to add beauty and elegance to your space. We are dedicated to providing exceptional customer service and ensuring that every step of your shopping experience is smooth and enjoyable.

If you have any further questions about our products or lead times, feel free to contact us anytime.